This privacy policy explains how Fluent Focus handles personal data on bookyogurtcookie.beauty in connection with language courses, tutoring inquiries, and website use. It follows the data lifecycle from collection through use, disclosure, retention, and deletion, and it applies to the information processed through our contact and booking channels.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
Depending on how you use the website, we may process your name, email address, phone number if you provide it, inquiry message, learning goals, and level or schedule preferences. We also process limited technical data such as server request metadata and browser or device information to support security and delivery of the site.
We receive personal data when you submit a contact form, send an email, call us, or use other booking channels. Technical data is collected automatically when you access the website or interact with its pages and forms.
The website uses essential cookies needed for basic operation and cookies that store privacy preferences. We do not state that analytics or marketing cookies are active. Any cookie that is not necessary for operation is not described as enabled unless it is confirmed in this policy.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser settings, and you may also clear stored cookies from your device. If you disable essential cookies, some parts of the website may not function as intended.
We use personal data to respond to course inquiries, assess level and schedule preferences, arrange group matching, confirm course terms, manage enrolment, and support scheduled lessons and progress review. We also use data to operate the website, maintain security, provide technical delivery, and keep records needed for administration and legal compliance.
We may share personal data with service providers that help us operate the website, deliver contact form responses, maintain security, or support technical delivery. These recipients are expected to use the data only for the services they perform for us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data if required to comply with applicable law, a lawful request from a public authority, or a valid legal process. We may also share information where necessary to protect our rights, users, or the security of the website, provided that the disclosure is limited to what is reasonably needed.
You may ask us to confirm whether we hold personal data about you, to access the data we process, and to request correction of inaccurate information. In some cases, you may also object to certain processing, ask for deletion, or request restriction of processing where the law allows it. We assess each request in context and respond according to applicable requirements.
To protect privacy, we may need to verify your identity before acting on a request. Once verified, we review the request, determine whether any legal or operational limits apply, and then respond with the outcome or the steps taken. If a request cannot be fully satisfied, we will explain the reason where permitted.
We retain personal data according to its lifecycle. Inquiry records are kept while we are handling the request and for a reasonable follow-up period. Enrolment, course administration, and payment-related records are kept as needed for service delivery, accounting, dispute handling, and legal compliance. When data is no longer required for those purposes, we delete it or anonymize it where appropriate.
If we make material changes, we will update the policy text on the website and may use a reasonable notice method where appropriate. The revised version applies from its effective date, and we encourage you to review it periodically so that you remain informed about how your data is handled.
